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Privacy and Cookies Policy

This Privacy and Cookies Policy details the types of personal data we may collect when you use our site. It also explains how we store and handle that data.


Who Is is the trading name of SA Woodwinds (Pty) Ltd. Our company registered address is:

30A Lavender Crescent
Fairbridge Heights
Uitenhage 6229
South Africa


The legal basis/purpose for collecting your data

Data collected by this site is used to:

  • Take and fulfill customer orders

  • Administer and enhance the site and service

  • Disclose information to third parties for goods delivery purposes, communications and theft mitigation

We can collect and process your data with your consent. For example, when you tick a box agreeing to subscribe to our newsletter, we can process your data.

We will always make clear which of your data we will process to comply with contractual obligations. For example, we will collect your address details and share that with our courier(s) for delivery.

If the law requires us to, i.e. in instances of fraud or theft, we can pass your details over to law enforcement.

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we may collect your shopping history to put together personalized offers, identify the trends of groups of customers, or to develop new products.


When do we collect your data?

  • When you visit our website to buy products, or buy products online

  • When you make a guest checkout/purchase online

  • When you create any post or comment via one of our social media accounts

  • When you contact us regarding queries or complaints, and we take details to contact you

  • When you leave reviews on our products


What categories of personal data do we collect?

  • Details of your interactions with us, in store or online

  • Analytics regarding your visits to our website (cookies in your web browser, for example). This could include browser information, web pages visited, your country etc.

  • Payment card information or PayPal account information

  • Product reviews or comments on products

  • Social media information from Facebook, YouTube, and Instagram: usernames, details you may provide so we can respond to queries. These web applications may collect information such as IP addresses via a cookie. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.


How And Why We Use Your Data, and Details Of Third Parties We Work With

We may disclose your information to the following types of third parties for the purposes described in this policy:

  • Payment information may be shared with finance companies (such as PayFast or PayPal) in order to complete transactions

  • Your comments and ratings may be shared with reviewing agencies (such as Trustpilot)

  • Your social comments may be shared (Facebook, YouTube, and Instagram)

  • Operational companies in order to complete shipping (UPS, ARAMEX, DHL)

  • Hosting companies in order to run our email servers (1-Grid, who host and store our information in South Africa)

  • IT companies in order to run our website (1-Grid, Ecwid and Wix)

  • Marketing automation companies in order to send you newsletters (Mailchimp)


The retention period for the personal data

We will only keep your data for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will be deleted completely or anonymized.


The rights available to individuals in respect of the processing

You have the right to request:

  • Access to the personal data we hold about you

  • Corrections to your personal data when incorrect, out of date or incomplete

  • That we cease any consent-based processing of your data after you have withdrawn consent

  • That we stop the use of your personal data for direct marketing activity through all channels or select channels (such as email newsletters). We must always comply with your request.

To ask for your information to be withdrawn, click “unsubscribe” on our emails, or contact Customer Services ( We may ask you to verify your identity before we proceed with any request you make under this Privacy and Cookie Policy.

Please note that you may continue to receive communications for a short period after changing your preferences while we process your request.



Cookies are tiny text files stored on your computer when you visit certain web pages. These pieces of information are used to improve the services we provide to you. We use cookies to keep track of what you have in your basket, and to remember you when you return to our site. To purchase products on our website, you will need cookies enabled. If you don't wish to enable cookies, you can still browse the site and use it for research purposes.

We do have relationships with carefully-selected suppliers who may also set cookies during your visit.

  • Google Analytics. [Cookie names: _utma _utmb _utmc _utmz ]. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For more information see the Google Privacy policy.

  • Google Maps. [Cookie name: NNID PREF]

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

Learn how to remove cookies set on your device.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website.

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