FAQ and policies

Mouthpiece Care

Congratulations on investing in a Johannes Gerber masterpiece. Your mouthpiece is made to exact specifications using the highest quality German Hard Rubber composite material. Please take the necessary precautions to prevent exposure to high temperatures. i.e. leaving it inside a vehicle on a hot day. To clean, rinse your mouthpiece with cold water and gently dry with a soft towel. You may also dilute white vinegar and water at a ratio of 25% white vinegar to remove stubborn residue by means of gently brushing the chamber with a soft brush.  

Who is www.johannesgerber.com?

Johannesgerber.com is the trading name of SA Woodwinds (Pty) Ltd. based in Uitenhage, South Africa. We specialize in the manufacture of saxophone mouthpieces, modification/restoration of saxophone mouthpieces, and servicing/sales of saxophones.

​How do I place an order?

To order, browse our Catalogue and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on the floating "BAG" icon and you will be asked a few details to enable us to fulfill your order. We accept payment by credit/debit card or PayPal, and all payments are made in USD Dollar. Your payment provider will convert the transaction to your native currency at their exchange rate.

Shipping (Worldwide)

We aim to dispatch all orders within 3-5 business days. Where an item is out of stock and have to be made, shipment typically takes place within 14 workdays. Should the delay be longer for whatever reason, such as a Covid-19 related delay, you will be updated accordingly.

All orders are shipped with ARAMEX Express and worldwide delivery usually takes between 4 to 10 work days.

Returns (Worldwide)

There is no automatic right of refund where hygiene issues are relevant such as with used mouthpieces & reeds. In other words, if you have used a saxophone mouthpiece already, it may not be eligible for a refund. A full refund will be made less all shipping costs and any Customs Duties and VAT which may be relevant upon re-importation of the returned item.

For a full refund, goods must be returned in brand new retail-able condition. Any reduction in value will be deducted from the refund. Reduced value may be due to marks, damage, wear, damaged packaging etc. It is the customer’s responsibility for the cost and safe return of the goods. Please email help@johannesgerber.com for an estimated return cost.

 

Please note that all refunds are transacted in the original USD Dollar value at your payment provider's current exchange rate.

Refunds will be made within 7 days after johannesgerber.com received the returned item in new condition as described above.

​​​​Tax Charges

All orders are VAT free, but you may be liable for Customs Duties and VAT when importing into your country.

 

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are not held in clear text on any web site.

 

Guarantee

Your satisfaction is our highest priority. Johannes Gerber Saxophone Mouthpieces are made one at a time and are finished to perfection. If your mouthpiece has a serial number, it means that its measurements are stored in our database. We take the necessary precautions to protect our hard work during shipping to your address. In the event of an accident during shipping, please photograph and make a video of the damage upon receiving your package and contact us immediately.

​Contacting Us

Please email us at help@johannesgerber.com.

You can also find us on:

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Privacy Policy

Johannesgerber.com only share buyer’s information with our courier partners for shipping of your order. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the "Subscribe" to our newsletter option.

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